Privacy Policy

What Type of Personal Information Does Express Clothing Collect?

Express Clothing.co and Epic Cloth may collect and use the following categories of data based on your relationship with us and your use of our services:

1. Identification and contact information;
2. Personal data;
3. Financial information, including credit card details (PAN and CVV2), in compliance with PCI DSS standards, which we use for processing payments when you purchase items or, in the case of returns, for processing refunds to your account;
4. User data from the Express Clothing website or app, including browsing data under our cookie policy.

For What Purpose Do We Process Your Personal Data?

Your personal information may be processed for the following purposes, as applicable:

A. Creation of a User Account

Manage your registration by creating an Express Clothing.co user account. This account will help you centralize any issues related to your user status and give you access to specific features reserved for account holders. For instance, having a user account allows you to save information for future purchases and interactions with Express Clothing.co.

The legal basis for processing your data is fulfilling the terms of the sales you agreed to.

B. Purchase of Express Clothing.co Products

We handle the purchase of items through different channels available on Express Clothing.co and Epic Cloth. This includes taking the necessary steps to manage your order and ensure it’s delivered properly. If needed, we also handle any procedures related to the sale or return of items. To keep you updated, we may send information about your order status through email, text messages, or other available methods.

We process your data based on the agreement you accept when you purchase items. This is necessary to make sure both your rights and our obligations, as outlined in the terms of the sales, are fulfilled.

Express Clothing.co, as the Data Controller, will take steps to prevent, detect, and control any misuse or fraud in our services, which may involve automated decision-making.

These automated decisions will analyze payment behavior, using data from the purchase process and history, to check if the transaction might be fraudulent. This helps us spot and prevent fraud, protecting both you (in case of identity theft) and Express Clothing.co as a service provider.

If you’re registered as a user and make a purchase on our website or app, we may process your data in the following ways:

• We may save your credit card details for future purchases. This is based on your consent to save this information, but we may also use your card data as part of fulfilling a contract, as mentioned earlier.
• We may show you recommended items based on your past purchases or browsing. This is done with your consent when you accept cookies. We also consider it in everyone’s best interest to prioritize items that match your preferences, so you get a better experience, and we enhance our reputation by offering a more tailored shopping experience.

C. Configure Your Relationship With Express Clothing.co as a Brand

Newsletter: We manage and send information about exclusive promotions, new products tailored to your interests, and reminders about items left in your shopping bag. These updates can be sent via email, SMS, WhatsApp, post, or other communication channels. This also includes promotional activities like managing competitions and prize draws organized by Express Clothing.co. If you agree to receive notifications, we may use your personal data to customize the messages you receive online.

How Long Do We Keep Your Personal Data?

To make sure your personal data is relevant and limited to what’s necessary, Express Clothing.co will keep it only for as long as needed to meet the purpose for which it was collected. This includes addressing any issues, improving services, or meeting legal requirements. We may retain your data for a reasonable time even after you stop using our services or website. After this, your data will be blocked in our systems and only available to authorities if needed for legal reasons. Once the blocking period ends, your data will be permanently deleted.

If you leave a comment on our blog post or product page, it and its metadata are kept indefinitely. This helps us automatically recognize and approve any follow-up comments instead of placing them in a moderation queue.

For registered users to our website, we store the personal information provided in their profiles. Users can view, edit, or delete their personal information at any time (but cannot change their username). Website administrators can also access and edit this information.

How Do We Protect Your Personal Data?

The website/app uses security measures like firewalls, access controls, and encryption to prevent unauthorized access and protect your data. We also conduct regular security audits to assess risks and ensure everything is secure. To do this, users agree that Express Clothing.co may collect data to verify access controls.

Additionally, all transactions on the website/app are processed through secure payment systems. Payment details are encrypted (SSL) and sent directly to the relevant payment provider.

Express Clothing.co has put in place all necessary technical and organizational measures to ensure the security and integrity of your personal data, preventing loss, changes, or unauthorized access.

Other Usages of Personal Data

Comments

When visitors leave comments on the site, we collect the information from the comments form, as well as the visitor’s IP address and browser details to help detect spam. An anonymized version of your email (a hash) may be shared with the Gravatar service to check if you are using it. You can view the Gravatar privacy policy here: https://automattic.com/privacy/. Once your comment is approved, your profile picture will be visible to the public alongside your comment.

Media

If you upload images to the website, avoid including images with embedded location data (EXIF GPS). Visitors can download and extract location information from images on the site.

Cookies

Cookies are files placed on your computer, phone, tablet, or other devices to track your activity while browsing the Express Clothing.co website or app. They allow the server to recognize your browser, making it easier for registered users to access areas and services without needing to log in each time. Cookies also help remember your preferences, such as language and country, for future visits. Additionally, they are used to measure audience and traffic, helping us monitor site usage and visitor numbers.

If you leave a comment on our site, you can choose to save your name, email address, and website in cookies for your convenience, so you don’t have to enter them again for future comments. These cookies will last for one year.

When you visit our login page, we set a temporary cookie to check if your browser accepts cookies. This cookie doesn’t contain personal data and is deleted when you close your browser.

When you log in, we create several cookies to save your login details and display preferences. Login cookies last for two days, while display option cookies last for a year. If you select “Remember Me,” your login will stay active for two weeks. Logging out will remove the login cookies.

If you edit or publish an article, another cookie will be saved in your browser. This cookie doesn’t contain personal data; it only shows the post ID of the article you edited and expires after one day.

Embedded Content From Other Websites

Articles on this site may include embedded content, such as videos, images, and articles. This embedded content functions the same way as if you visited the other website directly. These external websites may collect data about you, use cookies, and add third-party tracking. They can also monitor how you interact with the embedded content, especially if you have an account and are logged in to that site.

Who We Share Your Data With

Your personal data will only be shared with third parties to meet legal obligations, such as with public authorities when required by law.

If you make a purchase on our website or app, your data may be shared with financial institutions, payment service providers, fraud prevention organizations, and delivery services. This sharing is necessary to ensure your order is delivered.

Additionally, Express Clothing.co or Epic Cloth may hire third-party services that access your data to provide technology, marketing, and advertising services. These third parties will process your data only as instructed by Express Clothing.co or Epic Cloth and not for their own purposes.

Under no circumstances will Express Clothing.co or Epic Cloth sell your personal data to third parties.

What Rights You Have Over Your Data

If you have an account on this site or have left comments, you can request an exported file of your personal data that we have, including any information you’ve provided. You can also ask us to delete any personal data we hold about you. However, this doesn’t include data we are required to keep for administrative, legal, or security reasons.