Terms and Conditions

Last Update: 1st September 2024

Introduction

Our store name is Epic Cloth and expressclothing.co is our domain, representing our service known as ‘Express Clothing.’ It also reflects our slogan: ‘Express Clothing, Express Delivery, and Express Response.’ Throughout these terms and conditions, ‘we’ or ‘us’ or ‘our’ refers to our company. As for a note, we are not related to the American Express clothing store.

We offer an online shopping service only that allows you to purchase a selection of items available at our online stores from your computer. You can also enjoy promotions, gifts, and exclusive offers from this website.

Below, we invite you to review the general terms and conditions that govern the purchase of our products through this website. By using this webpage, you agree to these terms. If you have any questions, please get in touch with our Customer Service department.

Availability of the Service

Please make sure that you are over 18 before placing an order on our website expressclothing.co.

Our warehouse and printing providers are located in the United States, and as for now, the products offered are distributed in the United States, Canada, Austria, Belgium, Bulgaria, Croatia, Cyprus (south), Czech Republic, Denmark, Estonia, Finland, France (metropolitan), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

If your country of residence is not listed above, please contact us to see if we can arrange delivery to your location.

Purchase Guarantee

Express Clothing.co and Epic Cloth strive to display the colors of our products as accurately as possible. However, the colors you see on your screen may vary depending on the quality of your monitor. Therefore, we cannot guarantee that the colors displayed on your screen will exactly match the actual product.

Special offers, promotions, and discounts are valid until the specified date or while supplies last.

Additionally, we make every effort to ensure the information on our website is accurate and up to date. If any errors occur, we will correct them promptly.

Purchase Procedure

1. Choose the items you want to buy and click the shopping cart icon to add them to your basket.
2. The shopping basket shows the item’s reference, name, size, color, and price for your country (including taxes). Shipping costs are not included in the price and will vary depending on the delivery method you choose.
3. To complete your purchase, we will need your personal details, which will be added to our database to process your order and make future purchases easier. Your information will be handled according to our Privacy Policy. You can access your personal details and order history at any time. Express Clothing.co and Epic Cloth remind you to ensure your information is accurate to avoid any mistakes during shipping. Additionally, if you choose, you can receive updates and offers from Express Clothing.co and Epic Cloth by mail and/or SMS.
4. After completing your order, but before confirming it, you will see an itemized summary showing the products you’ve selected, the total price (including shipping and taxes), and the delivery details. You can confirm your order by clicking the ‘Confirm Payment’ button.

Purchases can be made using a credit or debit card (Visa, Visa Electron, or MasterCard), direct transfer to an online wallet, or direct transfer to our bank account. Any payment method not listed in these terms will not be accepted. For card payments, the charge will be processed online in real-time through the payment gateway of the respective financial institution, once the user’s details have been verified.

After the transaction is confirmed, your order number will appear on the webpage, allowing you to track your order at any time.

An automatic order confirmation email will also be sent to the email address provided, including a receipt, order details, and your personal information. If you do not receive this email, it may be due to a temporary network issue or an error in the email address entered. In either case, please contact Customer Service. Additionally, you will receive an email when your product has been dispatched.

Availability of Products

All orders depend on product availability. If our warehouse finds that an item is out of stock when processing your order, we will do our best to locate it. If we cannot, you will be notified right away. The amount charged for the unavailable item will be refunded using the same payment method you used for the purchase.

Our Rights to Refuse an Order

Express Clothing.co and Epic Cloth reserve the right to cancel or refuse any confirmed order for the following reasons:

1. In the case of a technical or typographical error in the pricing or product details on the website at the time the order was placed.
2. Due to a lack of availability on the product stock.
3. When our security systems detect that the order may be fraudulent.
4. When there is reason to believe the user is a minor.
5. If we are unable to deliver the order to the address provided.

We will fully reimburse any sums that have been paid.

Payment and Currency

The prices on this webpage are listed in USD only. We allow users to select their destination country before placing an order, enabling them to view prices with the applicable taxes included. If the customer changes the delivery address and destination country afterward, the prices shown in the final order summary may differ.

Payment Method

Express Clothing.co and Epic Cloth accept payment by credit or debit card (Visa and MasterCard), fund transfer by online wallets such as PayPal or Wise, and direct bank transfer. We accept payments made through our website using the following credit and debit cards: Visa, Visa Electron, and MasterCard.

For card payments, the charge will be processed online in real-time through the payment gateway of the respective financial institution, once the user’s information has been verified.

Taxes

All products included in your final order will have all applicable taxes included at the current rate.

Payment Security

To ensure maximum security in our payment system, we utilize secure payment solutions from leading financial institutions in e-commerce. All confidential information is transmitted directly and encrypted (SSL) to the appropriate financial entity. For payments made with Visa and MasterCard, we exclusively accept SET transactions (Secure Electronic Transactions) using the 3D Secure international protocol, identifiable by the Verified by Visa and MasterCard SecureCode logos. The primary goal of the Secure Electronic Transactions initiative is to ensure the security of online transactions.

When you make a payment through our secure payment gateway, the system will automatically verify if your credit card is activated for Secure Electronic Transactions. It will then connect with the issuing bank, which will request authorization for the transaction via a personal authentication code. The transaction will only proceed if the issuing bank confirms the authentication code; otherwise, it will be rejected. Additionally, we have the GeoTrust SSL safety certificate for online transactions.

As an extra measure to enhance our ‘Secure Payment’ system and help prevent online fraud, we reserve the right to verify the personal details provided by customers. We may take appropriate actions, including canceling the order, to ensure that products are dispatched according to the information stated in the order.

Refunds and Return Policy

At Express Clothing.co and Epic Cloth, we strive to provide our customers with high-quality products. Please note that all sales are final, and we do not accept refunds or returns once an item has been purchased. By placing an order through our website, you acknowledge that you have read and accepted our terms and conditions regarding this policy. We appreciate your understanding.

Contact

If you need any assistance with purchasing items through our website or with delivery, please don’t hesitate to reach out to our Customer Service department.

customer@expressclothing.co